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The entire staff at CTFCU Surfside are an amazing team. I go out of my way to get to this location. Colleen is a spectacular manager, Cindy is an awesome representation for how customer service should be provided. JaKala is new but already part of the family of team members and customers. Love you all, Ann Messall

I have been using Carolina Federal since 2013 and every time I come into my Surfside branch Miss Cindy always takes care of me and she is the best. She always knows my niece always helps me get through any of my issues and we appreciate her so much

I have been banking with them for years. They are always helpful and pleasant. I tell everyone that is looking for a new bank to go to Carolina Trust federal credit union. I am very happy with them. I have used big corporate banks, and they can't compare. To a local credit union.

All the staff here is amazing and always very helpful. I had a wonderful experience and customer service is a A+.

Carolina trust is one of the most friendly banks to join. Everyone is so helpful and polite. If you have any issues they will do everything to help you resolve it . Best bank around!!👍 Cindy and Colleen my favorite.

I have been baking here for almost 7 years now and the customer service has always been amazing. Fraud alerts are fantastic and quick, the atmosphere is amazing. I rarely go into the branch but they always seem to remember my name. I recently had a very pleasant experience with the teller Conner, he was very nice and had a bright charisma about him. They are very professional and upfront about where money goes and how long it takes if a check needs a hold.

The absolute friendliest group of people working with money ever. They always have time to ask of your wellbeing and show great concern about whatever issues you may have. Great group of people

Good service

My name is James Berry not James Betty.
The Surfside branch for Carolina Federal Trust Credit Union IS my go to bank. I have been going to the Surfside branch since 2008. I have had many opportunities to work with the staff with my financial needs. The staff, has met all my financal needs with the highest rating that I give them . Beyond the finance they are cordial and thoughtful. I highly recommend this branch to anyone who needs a bank and that has a staff that put customers 1st. This branch has an ATM machine and I use it frequently . Customer service is #1, financial help is #1,.and a neighbor hood bank is #1..

Been with this company for almost 20 years. Great service, great loan plans, and they understand life situation and are willing to help anyway they can. Love them.❤️💯🤑

Cindy
When ever we go to this branch Cindy and the rest of the staff go out of there way to help. I have been using this bank for 5 years as a share branch they are always very helpful. I have since started an account with them and they continue to always be helpful. What a great bank to do business with.

Thank you. B. Fry
O

I worked with Marina at the Holmestown Road location. She helped me get my loan and the service was impeccable. The entire staff was great always nice and polite. I love going to this location. I recommend this to my entire family.

I've been a member of CTFCU for over 30 years...always dependable. Just got my 3rd car loan since 2016 with great interest rate. I also have several other accounts and am also pleased with the online access.

I would definitely recommend using this Surfside Branch while living in the area. Both Colleen, and Shannon, have been very professional and helpful with all my banking needs. I am looking forward to continue using this location. Thanks again.

I’ve been using this shared branch since I’ve moved down here and I’ve loved every experience at this branch in Surfside. Cindy is the best teller I’ve met, at this point I consider her a good friend, she talks to customers like a human being, she cares and she listens.. I’d give her 10 stars. Shoutout to Cindy!! I’d highly suggest using the Surfside branch.

My favorite CTFU branch!! Cindy, specifically, is amazing with every customer that walks in. She's very fast, friendly and efficient!

We have been banking with Carolina Trust Federal Credit Union for about five years and have nothing but good things to say about the bank itself and the staff at the Surfside Beach branch (which is where we do most of our banking). Cindy is always ready to assist with whatever you need. Everyone is very friendly and provides you with great service!

When we first moved here had no idea what bank to go with and sure glad we chose this one. And just by coincidence they are affiliated with our CU in Detroit. Great experience . staff is very friendly, knowledgeable and helpful . Can't say enough about Cindy she's awesome . would recommend to anyone

I’ve banked at Carolina Trust for decades. I started with the bank when I lived in Johnsonville, SC, one of its first banks. I’ve banked at the Lake City, SC branch. I moved to Surfside Beach and began using the branch here.
Surfside’s branch is my favorite because of their wonderful teller, Cindy. She is fast, efficient and just makes me feel like family. Carolina Trust has always put a premium on good tellers and Cindy is by far the best teller I’ve done business with. I hope she chooses to stay there.

We purchase a new vehicle from Carolina trust credit Union in Johnsonville South Carolina and Mrs Williams help navigators through our purchase and answer any questions that we might have had and we are very happy with our new purchase from Carolina trust Patty and Dennis Williams

We have been banking with Carolina Trust for 13 years. We have had nothing but positive experiences over all the years.

Thank you so much Conner . I appreciate your assistance. I’m really not familiar with banking and you made me feel really comfortable and I will be back absolutely.

Always friendly and helpful employees.

Today, I was hoping to get a loan when I walked in Carolina trust, I admit a bit nervous but was greeted by Mrs. Fleming. She sat me down and asked what I needed , how she could help me ..I felt so at ease ....that I also opened a checking , savings account and a credit card also...I had a wonderful unstressful experience today .

I love My Bank! 🏦

Everyone is so very nice here.

I wanted to leave a review on the best employee at this location, Cindy. Cindy has taken care of my banking needs for so many years, and she deserves to be recognized for her work ethic, customer service, and absolute polite demeanor in every situation dealt to her at her job. Thank you Cindy! You are SO appreciated. Keep shining bright, you are an absolute angel!!!

We have been going to the Surfside Branch and have always had a great experience. Cindi has been very welcoming and receptive to whatever our needs have been. She is a pleasure to deal with whenever we stop in to do any of our banking

Friendly service. Love that there is a coin machine available. My old bank required me to roll my coins. I also get my direct deposits quicker than my previous bank.

SOUTHERN HOSPITALITY
My name is Don, I moved to Myrtle Beach 2years ago.my son recommended Carolina Trust on 21st street.
I am used to doing business in banks from NY.
Ex. Whoever is next in line, what can I do for you.
EnterCarolina Trust, Hello or Good morning, how can I help you today. The experience, welcoming, warm and genuine. I didn't feel like a customer but someone special.
The banks from NY should come down here for. Customer Care classes.
Thank you to everyone I've come in contact with from
CarolinaTrust

Best branch on the beach. The only bank that would give me a loan for the truck. Always friendly, quick and efficient.

I'm bringing my accounts down here from NY. I'm old and sometimes technology confuses me. All the woman there are kind and PATIENT. They have helped me out more than once. So glad I choose them. Thank you, thank you Ladies. Sue

I am writing this review because my husband and I strongly feel that the service we have received from Jawan Mack has been outstanding! We find Jawan to be not only extremely knowledgeable but also kind, courteous, and friendly. For our banking service - we call and request Jawan to to work specifically with him. We have been working with him for years and look forward to continue!

Carolina Trust Federal Credit Union in Johnsonville, South Carolina.Has got the Greatest staff members that a bank can have, literally treat you like family. , AND loan officer Dustin Daniels is the greatest loan officer, I have ever dealt with in my entire life. And I have dealt with a lot! My advice, if you need something financially come to Carolina Trust Federal Credit Union and ask for Dustin Daniels, they will politely direct you to him.Great Credit Union all the way round!!!!

I've had nothing but excellent experiences with this bank. The team is always professional, patient and ready to help with anything I need. Every interaction feels smooth and stress-free, and I genuinely appreciate the consistent support. Thank you for always taking great care of me!

Morgan Woodrum was an absolute pleasure to work with! She deserves a raise AND a promotion to branch manager. She listened to and answered all my questions. She was nice, prompt, organized and efficient. I'll recommend all my friends and family to this branch because of her. I'll also look to her first for any and all financial needs in the future. A+

Very helpful for all my banking needs. I call ahead for appointments and needed information. Starts with my DC native at Front Desk. Miss Rachel and Coleen helped me today. Thanks to All The Employees at my Favorite Location.

I was having difficulty linking my bank with Carolina Trust so I could make my car payments. The first branch was closer to my home, but I didn’t get my problem resolved and found the employee to be rude.
I decided to go to another location and was very pleased with the service and level of professionalism I received from Tammy! I wanted to set it up for auto pay and she took care of that too.
Thank you Tammy!

I’ve been coming to Carolina Trust FCU since 2008 and have been using them since. I have never had one bad experience here . The employees here always deliver service that’s nothing less than staggering. Shannon and Tracey are just a couple of the bank tellers that always greet me with a smile and provide top notch service. As far as financial institutions are concerned , the employees at Carolina Trust are the best in the industry.

I’m Hassan saghini saghini I’m costumer with Carolina trust for long time , all members they are help full , specially Adrienne. She ‘s an excellent lady , she help my wife and my son when they are in your bank . Thanks to her lot.

CTFCU is a 2nd account and needed to link it to a primary account. It was tricky but Morgan Woodrum at the Surfside branch knew exactly what to do. Not only is she skilled at her applications she was completely friendly and professional through the whole process. I couldn't have thanked her more. Well done!!

I left the big bank in May 2021 and started using CTFCU. Best decision I ever made!

This CU resolved every out-of-state issue we had when we moved here last year. The staff is helpful, nice, fun and knowledgeable. We like banking with them.

Wanted to refinance my auto loan, and Carolina Trust not only offered me a great rate - substantially lower than I was paying - but completed the refinancing really quickly. All in all, a great deal, and the staff were all very competent and capable, inspiring real confidence. Thank you all!

Dustin is always extremely helpful and happy
He is totally awesome at people serving and his banking skills

We have been with Carolina trust for probably close to 50 years. Every time you walk into a Carolina trust credit union all you see is smiling faces from the time you enter the door until the time you leave. We’ve even gotten to know some of them on a personal basis. As far as their Customer Service goes, we’ve never had a problem and all those years that hasn’t been able to be fixed ASAP. I would highly recommend Carolina trust to anybody that wanted a bank that they could trust. Independent on. Never let us down.

My husband and I have known each other for 40 years and he was banking with Carolina dressed back when it was mainly for Air Force. And now they’ve opened it to the public so we’ve been banking with Carolina trust for probably 50 years or better. I love the fact that every time you walk in the door where whatever branch it may be, there’s always smiling faces behind the counter welcoming you to be there. The Customer Service is amazing in all the times that we have been in with an issue has been resolved immediately with no problems. If I had to choose another bank, I don’t think I’d put my money in a bank. I love Carolina trust and I think that you would too. I love these guys.

We just finished doing a loan thru your Credit Union
Brian Dugan was so helpful and informative on the options that were available. We have worked with him for all of our banking services when we set up our accounts originally. Also we're please with the service from him and all the other people in the branch. I'm always telling people to go to Carolina Trust for their banking.

Ashley and Bobbi are very friendly, professional, and on top of it. They helped us with a wire for the down payment on our new house and it was smooth!

We have Carolina Trust Federal Credit Union for our new vehicle account. We have received updated email information and the policy book arrived in a timely manner. We have received exceptional customer service.

Never have had any issues with my car loan or bank accounts. Would recommend this credit union to anyone. All associates I have interacted with have been very professional and customer oriented.

I love banking with Carolina Fed Cr Union. Any problem I have had; they are quick to help me. The people at the branch on Homestown Rd are the best group. I’m always gonna keep my business with them.

I have financed 2 vehicles with Dustin Daniels and he is just the best. His kindness and customer service will make you a customer and a friend. Thanks Dustin!!

This has been my preferred bank for years. They have several branches and the staff is always friendly and helpful. You feel like a person here-- not an account number.

I have been with Carolina trust for over 20 years. I feel safe and protected when I walk into any of the branches. I also appreciate the safety factors that can be set up on my account. I know that my money is safe with Carolina trust.

Ashley and Bobbi were very nice and helpful!

Carolina Trust Federal Credit Union is the best Credit Union that I have ever experienced! The second best Credit Union is one, that myself and 6 of my coworkers started in 1966 where we each put $5.00 in the middle of the table for a total of $35.00 and created a Federal Credit Union at the Firestone manufacturing plant in Hopewell, VA where I worked. We are still a small local Credit Union, $35,000.00 serving a small field of membership in a small town that has lost it's manufacturing base, but have come a long way from it's beginnings. I am now a Board Member emeritus after serving on the Board and other various Committees since the beginning in 1966.

Best bank ever!! I’ve been with Carolina Trust for over a decade, have checking & savings accounts, have financed multiple vehicles, and have a low interest credit card with them. Their fraud protection is top notch and they are behind the scenes protecting my money at all times. I don’t see me banking anywhere else!

Financed car,paid off car, received title pretty quick. Referred someone to them, and now they have a new customer. Anytime I called them, I always got service. Great company. Been with them since 2017.

Stef Reyes is the best she got me approved with a car in l absolutely love my new car for a first time buyer thanks a lot

I will continue to be a repeat cuatomer at Carolina Trust, because of Brittanys' exceptional customer service. Brittany always take time to answer my questions, and never makes me feel rushed to make a decision. She goes above and beyond to find effective solutions tailored to my needs. I appreciate Brittany dedication to customer satisfaction. Because of Brittany, Carolina Trust will always be my first choice. Thank you Brittany for all you do!

While going through the process of moving some of my banking I’ll say I’m changing banks because of the kindness and professionalism of Mrs. Fleming. It really stands out these days when you experience genuinely concerned customer service.

My boyfriend and I visited this branch to open accounts earlier today. Our appointment was scheduled with Colleen, the branch manager, who was training an associate, Tammy. Both were extremely professional, friendly, helpful, and informative! We both left feeling very knowledgeable about the ins and outs of our accounts, even having already logged into the mobile banking app before leaving her office! The entire branch is very well maintained and the staff are very friendly and willing to help. I'd recommend for anyone new to the area who needs a bank account, especially for the younger generation. Credit unions are the best banking investment you can make and I implore ANYONE residing in Horry County to look into banking with CTFCU!

Kathy Platt is bar none the best branch Manager I have ever met. She took care of my issue right away with warmth and compassion. I feel my money is quite safe with this credit union, thank you again Kathy. Tellers are great as well and took care of what I needed. 😀

Dustin Daniels was wonderful in helping me and my partner set up new accounts. Me being newer to the adulting world, I had plenty of questions and he was kind a patient for all of them. Thank you for helping us start this new chapter!

I have gotten 3 cars loans, a mortgage and have banked here for quite a few years now. These folks are amazing. They may not have Apple Pay but their rates are great and Reena (Branch Manager) is awesome. She's extremely helpful and knowledgeable. I really appreciate her and her team who all pitched in to help me through my most recent car loan. Great people all around and I can't say enough good things about this bank. Thank you all who work here!

Edit: They got that Apple Pay now y'all!

Our family recently moved to the Myrtle Beach area and we were looking for a small town feel credit union like our previous one. Our only request was that we would have a new point of contact, someone who knew our names. We immediately connected with Judy Lerry at the 21st Ave. N branch. She went above and beyond to help us feel welcomed to the area, not to mention welcomed to the credit union. Judy’s knowledge in Carolina Trust’s products/offerings is unparalleled and she is enthusiastic to share her financial understanding to improve her customer’s financial well being.

Great customer service; very helpful with information concerning a loan , friendly & indeed helpful. I really appreciated the kindness 9/27/24l. Thanks Margan Lewis✨⭐️✨⭐️✨😊

I was very pleased with the prompt and efficient work done by Judy. I was looking to get my vehicle financed and she helped me the entire way through. I’m grateful for her hard work and quick responses. Judy has been the best loan officer I have ever had and she made this process go very smoothly. She is THE BEST!! If you get the chance, ask for her!

Wonderful experience at this location 🤗 Was Greeted as soon as I walked in the door bye a lovely lady with the biggest smile 😊
Stef took care of Our buyout of a lease and made the process easy and perfect 😍 Great Gal
Judith was wonderful took her time notarized my paperwork !!!!
I would highly recommend this location 👍Way to Go ladies 💯💯💯💯

I have been an account holder at Carolina trust for over 8 years and have had my car loan through them for 4 years. Recently I moved to New York and to say I was having difficulty registering my car in New York would be beyond an understatement! I was transferred to Francisco Garcia who not only went above and beyond to help me but was one of the nicest people I have had the pleasure of working with. I could not stress enough how wonderful friendly and supportive this banking institution is and I highly highly recommend them if you are looking for a new bank or tired of he one you are with ! 10/10

Dustin did a great job helping me.

I applied for a loan on June 5th of 2024 at 5pm, the next morning at 10 AM I was assigned a loan officer (Dustin Daniels) and by Friday, I was approved for a loan. Probably could’ve been sooner if I would’ve had all of my ducks in a row but nevertheless, Dustin Daniels made applying for and receiving a loan stress free! Thank you to Dustin and Carolina Trust, Certainly a Good Bank with Great People on board!

We have been clients of Carolina Trust for seven years now and they've been taking good care of us. If you need any kind of a loan, go see Jawan... he's knowledgeable, polite and handsome!

I have always been helped by Judy Lerry at the 21st ave location. I never thought I would say this about a bank employee, but this lady is amazing! She always either answers or returns my phone calls as soon as possible and always answers any emails that I may send her with the silliest of questions. She will definitely make your experience worth it if you’re not an account holder at Carolina trust Federal credit Union! My banking experience so far for the last two years as a new account holder has been amazing thanks to Judy Lerry!

Judy Lerry has been so helpful each in every time. Judy is always so professional and has outstanding customer service. It is always a pleasure speaking to her.

I must say that if you guy's could clone Jawan Mack, you should. My account got locked because I didn't remember my pin number. He didn't make me feel stupid. He said no worries, let me take care of it for you. He also let us know some other things that he could help with. I know you might think this don't mean anything. But when you get up in age. Its the little things that means so much. So a big thank you to Adrienne and Jawan for a great experience at Carolina Trust MB.

Morgan was efficient and very professional when setting up my new account. I would highly recommend.

Carolina Trust is the best and the people are great here

I did have a problem as a new customer, but all was resolved. Thank you, Carolina Trust Federal Credit Union!!

Morgan was efficient and very professional when setting up my new account. I would highly recommend.

Very helpful, knowledgeable and friendly. Great people to do business with!

Shared branching is awesome!

I am a 20+ year account holder (member) with CTFCU. Today I brought a friend in who needed to find out if she could qualify for a car loan without bring a member. We met with Judy Lerry, and she was fabulous! I was sincerely impressed with her knowledge, the tips she offered, and just her overall demeanor, in helping my friend. We left (after hours even!) with such positive feelings and feeling very confident that she will be able to complete the transaction by the first of the week. I love competent people and Judy proved to be a real keeper! Going forward I will be referring her to others, for sure. Thank you.

One of the most friendly bands that I ever banked with and I have at lot of experience. I am 81 years young and I love this place.

great service

Have been a CTFCU customer for almost 2 decades now. Friendly staff, great customer benefits, generally quick and efficient service. Most of the other banks in MB have changed ownership or names multiple times. Not CTFCU. My husband and I have built relationships with long time employees. Several locations. Love having the benefits of a credit union as opposed to a regular bank. We have checking accounts, saving accounts, joint accounts, youth accounts for our daughters. Have gotten loans, wire transfers, checks cashed, money orders, etc. Great financial institution!!

Everyone is so really nice and pleasant to talk to and they have always helped me with all of my questions!!!

I have been a member since 2020, this is a great organization; professional, friendly, helpful. I have always used credit unions to do my banking they are by far a better option than using large financial conglomerates.

Dustin was very helpful with my legal matter.

Dustin was very helpful with my legal matter.

Excellent service always

Stef, Adrienne,and Jawan are always very helpful.

Great customer service, helpful staff, great event and so glad they're I'm the area! 5 stars!!

Helpful hometown credit union.l

Always pleasant and friendly.

Very personable! I look look forward to going there!

Always professional and great service

Customer service was excellent!! I'm a member of a credit union in Florida and it was very easy to make a transaction at this credit union in South Carolina. The employees were very knowledgeable😊!!

This is my second car loan with Carolina Trust Federal Credit Union and this time went just as smooth as the first. From start to finish, Kathy was amazing. I submitted my application online to make the process easier. My appointment was at 9:00am and I was out of the bank with check in hand by 9:10. Thanks again Kathy!

I personally use the one on Holmestown Rd. Due to I live here. But we had a friend move down from NY. And lives in Little River. She's had nothing but great service there.

Kathy was a delight to work with, I've only had positive experiences at this location. Appreciate all they do to make banking effortless!

Best bank ever! Friendly staff, Mr. Brunson is so helpful.

Fabulous staff and friendly customer service!!

Nate at the desk was so great! He was patient when we brought in a bunch of ones and really made our day by continuously making us laugh. He really is a great employee and deserves a raise and credit!

I love my bank Carolina Trust Fed CU. I just wish they would do 2 things. 1, connect with my credit union in Florida vystar cu. & 2. open for a couple of hours on Saturday like vystar credit union.

Jawan was super helpful and knowledgeable.

Morgan was a great help with everything I needed done. I highly recommend using Carolina Trust Federal Credit Union.

Colleen rocks... What a wonderful employee to have on your staff , as well as ALL the girls at the surfside branch. Thank you girls. Best team they have had at that location . Love banking there

great

This Branch in Surfside is the best staffed and managed. They have a new hire in Bailey that is quick, efficient. Makes banking a pleasant experience.

Best bank ever! Friendly staff, Mr. Brunson is so helpful.

I have gotten 3 cars loans, a mortgage and have banked here for quite a few years now. These folks are amazing. They may not have Apple Pay but their rates are great and Reena (Branch Manager) is awesome. She's extremely helpful and knowledgeable. I really appreciate her and her team who all pitched in to help me through my most recent car loan. Great people all around and I can't say enough good things about this bank. Thank you all who work here!

Came inside the branch for a shared deposit. It was my first time banking here since I moved, and the teller was really helpful, showing me how to fill out the shared branching slip. Everyone was very personable and nice - even their interactions with each other were jovial. All in all, they made me feel welcomed as if it were my own home branch regardless of where I actually keep my money.

40 plus years and I still love doing business with CTFCU. I have met good, bad and ugly but kindness and being polite is the way. Our attitudes and body language speaks volumes about how other people respond.

We have been members for quite a few years now and have never had any issues at the Conway location. Yes drive thru is slower than should be but there is only ever one person handling 3 lanes of customers, need to work on that CTFCU. Anytime we have went inside we were acknowledged promptly and served in a timely manner by a friendly face.

Wonderful Staff Mrs Coleen and Morgan Mrs Kim... Love these ladys....

Ashley at the counter was awesome

The staff is amazing! Whether you deal with Kristina, Justin, Janine or Derek you will have a great experience! Very friendly and welcoming! They will help you and answer all your questions with a smile on their faces. Best banking experience I've had.

Great bank. Very easy to work with. Big enough to offer some great things but small enough to care.