Strengthen your defense against credit and debit card fraud
Enjoy this free fraud prevention tool that is as mobile as you are
As a Carolina Trust cardholder, you’ll receive real-time updates on your credit and debit card activity, so you can take steps to proactively detect and prevent fraud.
Automated Fraud Alerts can identify threats faster, notify you sooner, and equip you to take immediate action against fraud. Here’s how it works:
When you provide us with your current mobile number and email address, you will automatically receive automated alerts first to your mobile device using free Text Messaging. If you do not respond, we will then contact you via Pre-Recorded Digital Voice Phone Calls to your mobile and/or landline number provided. And if we still haven’t heard back from you, we will notify you of the questionable transaction to your email address on file. We will try several ways to contact you so that you can benefit from:
• Immediate alerts – when suspicious activity has been detected on your account.
• Two-way communication – take action as soon as you receive the alert by texting the provided command word or interacting with the automated phone system. You’ll be asked questions regarding your recent card activity.*
• Real-time support – fraud prevention agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
*Please Note: We will never call and ask for confidential account information such as your entire account number or PIN.
Automated Fraud Alerts is just another free perk of being a Carolina Trust member and cardholder!