Yes, all users should register to create their own unique login credentials. If separate login credentials are not created, then a Joint account holder could see all accounts the Primary has – including those that are not held jointly – if they continue sharing a username and password.
No, you only need to create one unique login. Then, all accounts you have in your name, whether you are the Primary or Joint account holder, will be under the same login credentials.
Representative Payee and Custodial accounts cannot be viewed as Joint accounts because they are not considered a “Joint” relationship. Therefore, information will not be shared in online banking as joint account information is shared under one login. If it’s a custodial account and the primary is a minor, then the parent/guardian could set up a unique login for that particular account.
If I change my mailing address at a branch location, will I see that change reflected in online banking the same day?
Yes, any contact information you update within online banking, will update our Credit Union system immediately.
Checks only. It will stop a single check, a range of checks (201-203), or a series of checks (201, 205, 207). It will charge a $20 fee for each check stopped (3 checks x $20 = $60 fee total).
Adding or deleting a Joint owner to or from a Credit Union account must be handled at a Carolina Trust branch.
Checks may be deposited remotely via a Carolina Trust or CO-OP deposit-taking ATM and the Carolina Trust mobile app.Simply download the Carolina Trust mobile app from the Apple or Google Play app store and securely log in via fingerprint or Face ID authentication or with your online banking login credentials.
We have temporarily increased mobile deposit limits to $5,000 per day or $10,000 monthly due to the current COVID-19 situation.
If I transfer money online from one CTFCU account to another internal member account, when will it be available?
Contact the Credit Union immediately if you notice any unauthorized transactions on your account or your Carolina Trust credit or debit card has been lost or stolen. To report card loss or theft after hours, please contact 800.654.7728 for credit or 888.918.7810 for debit card assistance.
Yes, you may view up to 18 months of past Credit Union eStatements from your online banking account.
Check images will be available in the new online banking system beginning March 1, 2016. If you need a check image prior to that date, you will need to contact the Credit Union.
US Government requires all financial institutions to enforce Federal Regulation D. Reg D limits the number of transactions that can be made from a depository account during a calendar month. A depository account is defined as a savings-only or money market account. Members may not make more than six (6) transfers or withdrawals from a depository account during a month by the following means:
- Online banking
- ATM transaction at merchant
- Telephone transfer (either by E-Z Teller Audio Response or through a Member Service Representative)
- Automatic overdraft protection transfer from your savings or a joint account
For more information, please view the Federal Regulation D overview.
No, online wire transfers are not available at this time.